Registration

How do I register?

You can register by clicking on the "Register" link at the top left corner of the homepage. Please provide the information in the form that appears and submit the registration information.

Are there any charges for registration?

No. Registration is absolutely free.

Do I have to necessarily register to shop on Sale4Mobile?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Sale4Mobile account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Sale4Mobile account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

Account Related

What is My Account?

My Account is the section you reach after you log in at Sale4Mobile. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I change my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your Sale4Mobile account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on Sale4Mobile. This enables you to shop quickly and easily in future.

Payment

What are the modes of payment?

You can pay for your order on sale4mobile.com using the following modes of payment:

a.Cash on delivery

b. Credit and debit cards (VISA / Mastercard / Rupay)

Is it safe to use my credit/ debit card on sale4mobile?

Yes it is absolutely safe to use your card on sale4mobile.com. When you fill your card detail then you have send a secure code(OTP) on your register no. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bigbasket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top left hand corner and go to the “Update My Profile” section to change your delivery address.

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

How much are the delivery charges?

Delivery charges will depend on your order.

1)If you order everything from the same shop(one shop),delivery charges will be Rs.20

2)If you order from more than one shop ,delivery charges will be RS.20 for 1st shop and then Rs.5 for following shops and you can order from maximum 3 shops.

3)You can get additional discount on delivery charges,if any Seller wants to give offers to his customers.

Do you do same day delivery?

We do same day delivery provided you place your order before 3:00 noon on the day you want delivery.

What is Same Day Delivery?

sale4mobile has now started same day delivery. All you have to do is order before 3:00 noon and we will deliver it to you the same day evening*. Any order placed after 3:00 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 3:00 noon you can choose from either 4:00 pm to 9:00 pm slot. But, if order is placed after 3:00 noon you will receive it the next day in the slot chosen by you.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.

Order Related

I missed the delivery of my order today. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order.

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm. They can be reached at 18601231000 or via email at customerservice@sale4mobile.com

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with sale4mobile. Do write to us atkbn@sale4mobile.com in case of positive or negative feedback.

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

Others

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@sale4mobile.com and we will try our best to make the product available to you.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Why are faster delivery options not available at my location?

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!